Frequently Asked Questions
How do I place an order?
Ordering is simple! Browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping information and payment details to complete your purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer payment through PayPal for your convenience.
How can I check my order status?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your delivery status online.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of receipt for a full refund or exchange. The item must be unworn, unwashed, and in its original packaging with tags attached.
Do you offer international shipping?
Currently, we only ship within the United States. We are exploring options to expand our services internationally in the future.
How do I determine the right size for me?
To ensure the best fit, please refer to our detailed size chart available on each product page. Measure yourself and compare with the chart to select the most suitable size.
What materials are used in your products?
We prioritize quality and comfort. Our collections often feature natural fibers like cotton, linen, and rayon, as well as luxurious blends to ensure softness and durability.
How do I care for my garments?
Care instructions vary by item. Please check the specific care label attached to your garment. Generally, we recommend machine washing in cold water and tumble drying on low to maintain the quality of the fabric.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately. We will try our best to assist, but we cannot guarantee changes once the order has entered the shipping process.
Do you have gift cards?
Yes! Gift cards are available and make a perfect present for loved ones. They can be purchased online and delivered electronically or via physical mail.
How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter to receive the latest news, exclusive offers, and style inspiration directly in your inbox. You can also follow us on social media for daily updates.
What if I have a problem with my order?
Our customer service team is here to help! Reach out to us with your order number and details of the issue, and we will work to resolve it as quickly as possible.
Are your products ethically sourced?
We are committed to ethical practices and sustainability. We work closely with our partners to ensure fair labor conditions and environmentally responsible production methods.
Do you offer special discounts for military personnel or seniors?
We occasionally offer promotional discounts for various groups. Please check our website or subscribe to our newsletter for information on current offers.
How long will it take to receive my order?
Standard shipping typically takes 3–7 business days within the U.S. You may choose expedited shipping options at checkout for faster delivery.
What should I do if I receive a damaged or incorrect item?
Please contact us right away if your order arrives damaged or if you receive the wrong item. We will apologize for the error and arrange for a return or replacement at no extra cost.
Can I return sale items?
Yes, sale items can be returned within 30 days under the same conditions as regular-priced merchandise.
Is my personal information secure?
We take your privacy seriously. All personal and payment information is encrypted and securely processed. We never share your data with third parties without your consent.
How do I use my discount code?
Enter your discount code during checkout in the designated promo code box. The discount will be applied to your order before payment confirmation.
Do you have a physical store?
We are an online-only retailer at this time. This allows us to offer a wider selection and competitive prices while ensuring a convenient shopping experience.